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Reservation & Cancellation Policies

Balance Due: Your final balance will be charged to your credit card on file 48hrs before your scheduled arrival date.

Cancellations: - A 25% deposit is required upon booking. - Reservations cancelled 30 days or more in advance of your arrival are refundable (less a 10% administration fee). - Reservations cancelled or reduced with between 2 and 29 days notice, Riverfront Chalets will retain the 25% deposit. - Reservations cancelled or reduced with less than 48 hours notice are non-refundable.

Chalet Selection: Please keep in mind that although we will make every effort to ensure you get the chalet you selected at the time of your reservation situations may arise that will force us to change your reserved chalet.

Chalets Reserved for Rafting Customers: In our peak summer season all four chalets are reserved exclusively for our rafting customers.

Check-in & Check-out: Check-in 3:00pm, Check-out 12:00pm

Cleaning Fee: Although general housekeeping is included in your room rental, failure to wash your dishes and wipe down the kitchen will result in a minimum $20 cleaning fee on your credit card.

Damages: You will be responsible for any damages to the chalets, furnishings, property or equipment by yourself or your guests. The credit card on file will be charged for damages incurred.

Deposit: A minimum 25% deposit is due upon booking in order to guarantee your reservation.

Disclaimer & Medical: In order to participate in our adventure activities each participant will be required to fill out a full waiver and a short medical questionnaire. For guests under 18 years old, their legal guardian must sign on their behalf.

Gift Certificates: Gift Certificates are non-refundable, but are transferable and can be applied to any of our products or services.

Hot Tub: The outdoor hot tub seats six people, and is EXCLUSIVELY for chalet clients. Please do not exceed this limit as it will cause water to overflow from the tub. If the tub loses too much water, the tub will not be able to self-clean and the chemical balance will be interrupted. Correcting this imbalance can take up to 24hrs, during which the hot tub will not be available for you or other guests. In the event that you exceed the 6-person capacity of the hot tub, you could be charged a maximum $200 fee on your credit card to cover the cost of correcting the issue.

Lunch for Full Day Rafting Trips ONLY: A nutritious lunch will be provided for our day Badger Chute Rafting Adventure. No meal is provided with the evening trip, so please have supper before you come.

Pet Policy: We are unable to accommodate pets in the chalets due to possible allergens. Allowing animals of any kind in your chalet will result in a minimum $250 fee on your credit card for extra cleaning and fumigating. However, Pampered Paws Pet Resort, offers high-end pet accommodation 20 minutes away from the chalets! You can treat you dog as well. Check it out!

Self-Catered: Our chalets include a full kitchen. There is no store on site, and the closest store is 10km West in Badger.

Smoking Policy (general): For a clean and healthy living environment, our chalets are smoke-free. Any smoking in chalets will result in a minimum $250 fee on your credit card for extra cleaning and fumigating.

Smoking Policy (rafting): For a clean and healthy living environment, we request that individuals that smoke do so in a considerate manner and never around children. Guests may smoke on the river when we stop on shore, but we ask that they collect their butts in Ziploc bag to protect the environment.

Smoking Policy (snowmobile tours): For a clean and healthy living environment, we request that individuals that smoke do so in a considerate manner and never around children. Guests may smoke on the tour when we stop, but we ask that they collect their butts in Ziploc bag to protect the environment.

Snowmobile Rental Deposit: A $1000.00 damage deposit is required for all snowmobile rentals. The deposit will be refunded after inspection of the rental on return. Any damages caused to the rental will be deducted from the deposit.

Water Levels: It is possible that we may have to cancel a rafting trip with little or no notice if the water levels are dangerously high. In the event your rafting trip is cancelled for safety reasons you will receive a full refund for your rafting trip.

Weather Policy for Rafting Trips: Whitewater rafting is an all-weather activity, and it is very rare that we are forced to cancel a trip due to weather. In the unlikely event that we deem the weather unacceptable for rafting, we will refund any monies paid with no penalty.

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TransCanada Highway (Rte 1) @ Aspen Brook, 20km West of Grand-Falls-Windsor, NL
Phone: 709-486-0892 GPS: 48.949783, -55.914517
Contact the team at Riverfront Chalets!