Reservation & Cancellation Policies

Gift Certificates: Gift Certificates are non-refundable, but are transferable and can be applied to any of our products or services.

Self-Catered: Our chalets include a full kitchen, but please remember to purchase your groceries before you come. There is no store on site, and the closest store is 10km West in Badger.

Check-in & Check-out: Check-in 3:00pm: check-out 12:00pm

Chalet Selection: Please keep in mind that although we will make every effort to ensure you get the chalet you selected at the time of your reservation situations may arise that will force us to change your reserved chalet. You will be notified in advance if a change is required.

Reservations: For reservations made more than 48hrs in advance of your arrival, a minimum 25% deposit is due upon booking.

Cancellations: Reservations are fully refundable if cancelled 30 days or more in advance of your arrival. For reservations cancelled or reduced with between 2 and 29 days notice, Riverfront Chalets will retain the 25% deposit. Reservations cancelled or reduced with less than 48 hours notice are non-refundable.

Damages: You will be responsible for any damages to the chalets, furnishings, property or equipment by yourself or your guests. Your credit card on file will be charged for damages incurred.

Weather Policy for Rafting Trips: Whitewater rafting is an all-weather activity, and it is very rare that we are forced to cancel a trip due to weather. In the unlikely event that we deem the weather unacceptable for rafting, we will allow you to reschedule your rafting trip with no penalty.

Pet Policy: Although we do have a friendly dog on the property (Nanook), we are unable to accommodate pets in the chalets due to possible allergens. Allowing animals of any kind in your chalet will result in a minimum $250 fee on your credit card for extra cleaning and fumigating. However, Pampered Paws Pet Resort,, offers high-end pet accommodation just 15min away from the chalets! You can treat you dog as well. Check it out!

No Smoking: For a clean and healthy living environment, our chalets are smoke-free. Any smoking in chalets will result in a minimum $250 fee on your credit card for extra cleaning and fumigating.

Cleaning Fee: Although general housekeeping is included in your room rental, failure to wash your dishes and wipe down the kitchen will result in a minimum $25 cleaning fee on your credit card.

Hot Tub: The outdoor hot tub seats six people. Please do not exceed this limit as it will cause water to overflow from the tub. If the tub loses too much water, the tub will not be able to self-clean and the chemical balance will be interrupted. Correcting this imbalance can take up to 24hrs, during which the hot tub will not be available for you or other guests. In the event that you exceed the 6-person capacity of the hot tub, you will be charged a $200 fee on your credit card to cover the cost of correcting the issue, and to allow us to compensate the other guests you have inconvenienced.